FAQ
Answers to our most frequently asked questions
General
Using The HelpMe App
Your Account & Profile
General
HelpMe offers a wide range of services which include:
- 24/7 Crisis Response Centre
- Emergency Medical Response
- Breakdown Co-ordination
- Accident Management
- Rapid Armed Response
- Guardian Alert
- Breakdown Upgrade
- Bail Assist
- Trauma Counselling
The HelpMe emergency crisis centre is your protection in times of need! With just the push of a button on your HelpMe App– you’ll get straight through to us. Simple, convenient and time-saving, in life-threatening roadside situations. We have direct lines to all the major response services, and our experienced and trained consultants will go above and beyond to help you during your ordeal.
You don’t need a car to use HelpMe. This service is available to you even if you are jogging on the road and feeling unsafe or if you are a passenger in a private vehicle.
Our HelpMe services are available almost anywhere within the borders of SA. We would ask you to let us know if you change your residential address and to generally keep your personal details up to date so we can help you as efficiently as possible.
You can contact us via your HelpMe app, USSD (*120*15553*012#) code or via phone on 0861 44 44 42.
We will attempt to contact you 3 times from our contact centre. We also attempt your next of kin if one is provided. If we are still unable to contact you, we will send an SMS notifying you we have been trying to contact you and to panic in again if help is required.
We are not affiliated with any specific company but we have a wide network of providers that we work with. This means we do not rely on one specific company to assist with emergency responses.
All services are dispatched based on the services you are subscribed to. However, if you require services that are not on your package, we will still assist you either with options that require additional payment or by using applicable government services.
The HelpMe Guard is not intended for use at your private residence or at commercial or business property.
You will need a smartphone for the app but we also have a USSD option for non-smartphones.
Call our client services team on 0860 33 33 43 to add on your loved ones.
Click ‘ Join Now ’ on the website or contact us on 0860 33 33 43.
Call our Crisis Centre number on 0861 44 44 42. To use the panic alert USSD function, you need to dial the panic number *120*880*72544# from the number we have registered for you. Note: you cannot use another number to send a panic alert.
The HelpMe app service requires data from your phone in order to function. This means that even if you have a phone contract, you will still need to have data available on your phone.
Yes, it is extremely important you call us to update your number as this service is linked to your cellphone number.
Terms and Conditions are available on the HelpMe App and on our website www.helpme247.co.za.
Using The HelpMe App
In any emergency, the HelpMe App gives members immediate access to our specialist Crisis Team, ensuring responders will arrive promptly at your exact location, saving you valuable time and stress.
All you need to do is press a button on your cellphone and our crisis team will call you back in under 30 seconds.
Yes you can provided they are added as covered members on your policy.
Yes, it must be turned on for us to pick up your location.
Your Account & Profile
We have different plans to suit your needs starting from R49 per month for the main member, and then you can add loved ones to you membership at a discounted rate. You can view and compare all of our HelpMe options on our Plans & Pricing page.
Yes, there will be a slight annual increase which is aligned to the annual inflation rate.
Payments are made via debit order, making it convenient for you.
There is no contract. This service works on a month-to-month basis, so you can cancel at any time.