FAQ
Frequently Asked Questions
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The Help Me service requires data from your phone in order to function. This means that even if you are have a phone contract, you will still need to have data available onto your phone.
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Call our Crisis Centre number now on 0861 44 44 42 from any phone if you are in a crisis situation . To use the panic alert service, you need to dial the panic number *120*880*72544# from the number we have registered for you; you cannot use another number to send a panic alert.
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To make the panic alert service as efficient as possible, we recommend saving the number as a contact such as “Help Me Panic”. Thereafter you can assign it to a speed dial button which will allow to have easy access to the panic number when necessary.
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This services aims to keep you safe while you are on the road. If you have a break down or an emergency whilst on the road, we will assist you by sending out an armed guard to your location to keep you safe while you wait for roadside assistance. This service is available 24 hours a day, 7 days a week.
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Yes, you can add your family; however, each member you add, will see an increase in the premium.
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You don’t need a car to use Help Me. This service is available to you even if you are a passenger in a private vehicle.
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No, the services will still be available to you. The Help Me services are available almost anywhere within the borders of SA.
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Yes, there will be a minimal annual increase which is calculated in accordance with the annual inflation rate.
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There is no contact. This service works on a month-to-month basis, so you can take it for as long as you like and you can cancel at any time.
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The RoadGuard service is available at any time when you are travelling, and you experience a breakdown on any South African road.