Our crisis center agents will contact you, and coordinate your emergency on your behalf.
Crisis Response Service
HelpMe 24/7 has a state-of-the-art crisis management centre which is available to members 24-hours a day, 7-days a week. The Crisis Management Centre provides expert crisis assistance and emergency coordination for all HelpMe 24/7 services. Our specialist crisis centre agents will contact you on demand, and coordinate your emergency on your behalf.
Get armed guards dispatched to your location in a roadside emergency. You will receive access to a nationwide network of highly trained reaction officers. So, if you have a roadside emergency or breakdown, we will dispatch an armed guard to your location, as your safety and well-being is our greatest priority.
Medical Emergency Services
In the event of an accident we will dispatch a medical response team to the scene of the accident. Additionally, in an emergency, we will coordinate the dispatch of a specialist emergency medical response team to the scene of the emergency, where appropriate lifesaving support will be provided. We also provide 24/7 telephonic Paramedic assistance where we provide general medical information and advice.
Breakdown/ Roadside Assistance
Our comprehensive roadside assistance to cover roadside events, including:
- Towing in the event of mechanical or electrical vehicle breakdown
- Accident towing
- Flat battery assistance
- Running out of fuel assistance
- Keys locked in vehicle
- Bicycle breakdown/puncture assistance
We provide access to telephonic legal assistance from our qualified attorneys, available 24-hours a day. The assistance provides telephonic advice on general legal matters, including, but not limited to:
- Lease agreements
- Property law
- Consumer advice
- Debt advice
- 3rd party recoveries
- Criminal matters
Funeral and Personal Accident Cover
The personal accident policy, underwritten by InsureAfrica Underwriting Managers (Pty) Ltd (FSP 15059) provides you with cover if you die, or if you are disabled as the result of an accident. The main member of the policy is covered for a R5,000 Funeral Benefit payable if your death is from natural causes, or a R20 000 Personal Accident benefit if your death is due to an accident. For detailed information please view the PA Disclosure Notice