Breakdown Response

Depending on your requirements and any existing insurance benefits you might have, HelpMe offers a range Breakdown Services to suit you. Our partnership with South Africa’s leading private breakdown response provider means that, in the event of a roadside breakdown, you will get the help you need at your exact location when you need it most.

Breakdown Coordination

In the event of an accident, minor roadside emergency or mechanical/electrical breakdown, the HelpMe Crisis Centre will assist you to make contact with your own insurance company to make the necessary arrangements for your vehicle to be towed. This benefit applies if your HelpMe plan does not include a paid benefit for the Breakdown Response or Breakdown Upgrade service. Alternatively, if you are not insured or you do not have any other breakdown assistance benefits, the HelpMe Crisis Centre will assist with coordinating the service provider on your behalf, with services being rendered on a cash basis directly to the service provider.

Breakdown Response

In the event of a mechanical and/or electrical breakdown, Breakdown Response benefit provides you with a national roadside, breakdown and tow service up to 100km round trip from the place of the incident to the nearest repairer. Should your vehicle require towing due to an accident and you have vehicle insurance with a towing service, the HelpMe Crisis Centre will assist you to make contact with your insurance company which can then make the necessary arrangements for your vehicle to be towed.

Breakdown Upgrade

Breakdown Upgrade provides a service that works in conjunction with the Member’s current roadside assistance (linked to the member’s vehicle insurance) so that the member also has access to the HelpMe national breakdown service networks and is not limited to a single network provider. In the event that your breakdown service provider has quoted more than 60 minutes arrival time to your incident, then the Crisis Centre will determine if they can attend to your breakdown faster than your current breakdown service. If we can get there quicker, we will send our service provider to your breakdown as part of your plan benefit.